Business continuity is at the crux of your organization. Still, you might never have thought about it. If your organization is fortunate enough not to have experienced disruptions, crises, or large-scale emergencies, you might not have a comprehensive continuity plan in place.
But a business continuity plan is a must-have. What happens when a cyber breach, natural disaster, or on-site emergency occurs? At critical moments, you need a secure and reliable communications framework in place. From notifying key personnel to carrying out troubleshooting operations, your business continuity activities need to be instantly activated. Networked critical communications solutions like BlackBerry AtHoc’s suite of products help you address that need.
Further, business continuity goes beyond your hour of need in a crisis. Your continuity resilience can be subject to numerous regulatory and compliance rules. The International Organization for Standardization (ISO) and other regulatory frameworks will penalize you for failure to comply. Read on to educate your organization on ISO, and understand how Blackberry AtHoc can help.
What is ISO?
ISO is a non-governmental organization that comprises 162 national standards bodies. Through its experts on standards innovation and global challenges, the ISO helps organizations function. They give specifications for systems, services, and products to ensure quality and safety. Blackberry AtHoc directly supports ISO.
The ISO is important because it serves as a barometer for your organization. Their standards are developed through consensus from experts across a number of industries. Their experts have seen and mitigated a range of standardization issues. That means you don’t need an internal expert to develop your business continuity plan - you can take cues from ISO. There’s no need to reinvent the wheel when proper procedures for business continuity have already been developed. If you meet ISO’s rigorous compliance suggestions, you’ll be prepared for any other regulatory checks that come your way.
Does ISO Apply to My Organization?
ISO isn’t just for large, multi-national corporations and government agencies. ISO can apply to your organization in an emergency if you want to:
- Identify resources to maintain or reestablish operations during a crisis
- Develop processes for an emergency alert system and recovery operations
- Follow legal compliance standards and proof that reasonable and expected steps have been taken to maintain and restore business operations
- Come up with planned responses across several organizations to enable your community at-large to return to operability as soon as possible
- Help all affected entities regain operations as quickly as possible
Where Should My Organization Start with ISO?
Certain ISO standards may be impractical or unaffordable for smaller organizations and groups. However, you should focus on these top three ISO standards when developing a business continuity plan, no matter the size of your organization.
- ISO 22301 - helps organizations to plan, establish, implement, operate, monitor, review, and maintain a management system to prepare for, respond to, and recover from a disruption.
- ISO 22313 - clarifies the requirements of ISO 22301, and provides examples and descriptions for demonstrating compliance.
- ISO 27001 - provides requirements for establishing, implementing, maintaining and improving your information security compliance systems.
From these guidelines, there are other ISO standards that may impact your business continuity program. Combined with the above three, these ISO standards create a solid foundation for your business continuity strategy. These are:
- ISO 22300 - On terms and definitions that apply to societal security so consistent terms are used.
- ISO 22320 - On minimum requirements for effective incident response, and on command and control basis, operational information, coordination and cooperation for incident response.
- ISO 31000 - On the principles, framework, and process for risk management.
- ISO 27000 - On information security management system standards.
What Types of Business Continuity Issues Can Be Solved by Blackberry AtHoc?
Blackberry AtHoc helps you enable business continuity through several software applications that address all parts of the crisis communication lifecycle. Specifically, these parts comprise:
- Deploying communications to reach staff members during emergencies
- Ensuring the restoration of operations as quickly as possible after an emergency
- Establishing incident response teams for critical situations, giving these groups the necessary training, authority, and responsibility required for business continuity
- Defining what, when, and with whom these teams should communicate on both an internal and external basis during an emergency
- Establishing interoperable communication protocols so affected parties can rapidly send and receive accurate information
- Implementing standardized communication templates to mitigate confusion or spur-of-the-moment manual processes
- Integrating policies and procedures with regional and national-level threat advisories
To learn more about ISO standards and business continuity compliance, read our whitepaper, “Disaster Preparedness Planning: From Crisis to Continuity.”