Aside from the robust technology that emergency mass notification systems (EMNS) offer, there are various operational factors and processes that have significant impacts on the effectiveness of the overall system. One such factor that is directly related to the fidelity of the alert delivery process is data quality. Maintaining the accuracy of personnel contact information is crucial for the success of any large-scale emergency notification system.
Having an easy to use interface for real-time data updates with various context databases preserves the integrity of your data. Your EMNS should enable many customers to easily update their contact database by integrating with corporate HR systems, using bulk contact import, or through a self-service portal. This will allow for accurate tracking and analysis of how many people are being reached when an alert is activated, and by what medium they receive their alert.
Below are ways that you can enhance your data quality:
- Run a quality check to verify the format of the data that you enter.
A quality check makes sure that all data is entered in the correct format. Below you'll notice that the system did not accept a phone number because it was missing a digit. The same can be done with email where an email address will be marked as invalid if is not in the correct designated format.
- Make user data easily accessible in case it needs to be changed.
Below you'll notice that you can easily search through your contacts in order to find the one that needs to be updated. Once you find your name you simply input the new data and you're all set!
- Review which mediums your users prefer.
The image below portrays that in this particular system, only 28% of employees have their home phone entered for receiving alerts, and 99% entered their home email. By choosing at least these two mediums you can be sure that your alerts reach just about everybody (see image below). Additionally, you can select more mediums as necessary to maximize the scope of your alerts. If you still are not reaching 100% of your users then you can go to your context database and review who has not entered their data!
AtHoc IWSAlerts addresses this challenge through a four-tiered approach:
- Integration with Organizational Repositories– AtHoc IWSAlerts concurrently integrates with multiple enterprise user directories to continuously synchronize personal and organizational information. Supported repositories include Active Directory, LDAPv3, and common HRMS applications.
- Stale Data Cleanup– Operators may also disable and delete end user accounts and corresponding contact information based on customizable user criteria, e.g., users not logged in for 60 days, enhancing notification accuracy for improved accountability.
- Operator Management – Local operators can either manually update contact information for their local personnel or import personnel rosters in common file formats such as CSV or XLS.
- User Self-Service– Individual end users can access and modify their own personal information and device preferences through a web-based, self-service portal, as well as view their personal alert Inbox.
If you have any questions on enhancing your data quality they can most likely be answered through this short video. Otherwise, feel free to ask!